I never want to peek at someone else’s computer, but it happens sometimes. This is the downside of working in an open-plan office because everyone’s monitors are easy to see. However, there is one monitor that I have never seen because it scared me too much: the one that belongs to Gabrielle, our office manager. Gabrielle’s computer usually opens her calendar, filled with appointments that look like a patchwork quilt. I don’t know how she persevered. Dispatchers and managers of any small business face similar organizational challenges. In a field service business, for example, dispatchers must keep up with multiple technicians carrying multiple pieces of equipment and traveling to multiple locations each day.
It’s like taking on a set of responsibilities and being elevated to a third power - if they get some of it wrong, it can also mean unhappy clients being Customer Phone Numbers Data elevated to a third power. However, assistance to field service dispatchers and dispatchers may come from a surprising source: artificial intelligence. Artificial intelligence (AI) is already helping field service companies do their jobs more efficiently. Small service businesses ignoring AI are ignoring potential savings and improved performance. Jump to: How AI Makes Field Service Scheduling Easier and More Efficient How artificial intelligence can improve customer service A Case Study of AI in Field Service Management AI Makes Field Service.
Scheduling and Scheduling Easier Chris Butler, director of artificial intelligence at design consultancy Philosophie, helped a field service team reduce workload for dispatchers and return trips for service technicians. return trip Service technicians often arrive at the job site without the correct information, the correct parts, or the time to complete the job. This means the technician has to make a second or third visit to fix the problem. “These issues can all be resolved by the dispatcher asking the right questions to the customer.” Chris Butler, Philosophy If the dispatcher does not provide the correct information to the technician, the job cannot be done.